Conducts medical and general interpreting/translating for the patient care staff and for patients and their families. Acts as a cultural consultant to staff and as advocate for non-English speaking patients/families. Assesses and monitor their patient's understandings of the information conveyed and keeps physicians/nurses informed as to the level of that understanding. Suggests referrals to medical staff, clinical social workers, patient relation staff, chaplains, and ancillary staff. Records services provided in patient chart.
-Answers phone calls from unknown outside non-English speaking callers and triages and orients the caller for proper assistance inside or outside the hospital.
-Arranges interpretation for all languages for patients and families through language bank volunteers, phone interpretation, outside agencies, interns, including sign language services.
-Assesses patient's/family's comprehension of "informed consent" as needed. Advises physician/patient care staff of any need for clarification.
-Conducts in-services and consultations relating to medical interpretation/ translation, health cultural practice or pertinent issues with medical and healthcare staff personnel, and appropriate hospital departments or committees.
-Cooperates maintaining the quality of service by being flexible in providing coverage for vacation, sick leave, and emergencies.
-Ensures access to hospital resources for non-English speaking patients and their families.
-Makes notations in the patient's chart indicating the origin of the request for interpretation or translation, the nature of the service provided (such as interpreting treatment orders or pharmacy instructions), and an assessment of the patient's understanding and level of acceptance of the information.
-Performs medical interpretation/translation for patients and their families, including in-group setting, such as family converences.
-Suggests referrals to medical staff, clinical social workers, patient relation, staff, chaplains, and ancillary staff for patients and/or families who could benefit from their assistance.
-Trains doctors and hospital staff in protocol for accessing Interpreting Services.
-Translates correspondence, medical histories, medical consent forms, medical procedures and instructions, legal documents, manuals, brochures and other pertinent documents as necessary.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status or on the basis of disability.
Bachelor's degree in a work-related discipline/field from an accredited college/university
Medical Interpreter Certification from CCHI or National Board preferred
Three years of directly related work experience