EPIC Billing System, Systems Analyst (52207)

  • Job Type: Full Time
  • FTE/Bi-Weekly Hours: 1.0/80
  • Shift: Days
  • Hours in Shift: 8
  • Location: Palo Alto, CA
  • Req: 52207

Job Description

Job Summary The Associate Clinical Systems Analyst for Epic Professional Billing supports core functions of the organization's Revenue Cycle applications with a focus on professional billing systems. This position will implement, administer, and support Epic revenue cycle modules including, but not limited to Resolute and Resolute Claims along with and other related systems under the general guidance of senior team members and management. The position will have a fundamental understanding of revenue cycle, patient access, as well as related systems.

Stanford Health Care recently won the 29th Annual CIO100 award for the work on SHC's MyHealth eCheckin and integrated Wayfind solution. The solution reminds the patient of their upcoming appointments, allows them to complete the check-in process in the comfort of their home, get step by step directions on campus to their clinic and be automatically checked in on arrival.
The industry first solution was conceived, designed and developed in house by the 'Software Design and Development' team. The MyHealth team, is a cross functional team of Designers, Software Developers, Analysts and Product Managers. They worked in close collaboration with clinical operations, revenue cycle, facilities management and patient experience on this project.
Every year, the CIO 100 recognizes and celebrates organizations and their IT teams that distinguish themselves by creating business value through innovative use of technology. This year there were over 400 organizations vying for a coveted top 100 spot.
The College of HealthCare Information Management Executives (CHIME) has designated Stanford Health Care again this year for 2018 Most Wired recognition at the CHIME Fall CIO Forum in San Diego.
This is Stanford Health Care's ninth year in a row receiving this recognition.
Essential Functions
Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required on a routing basis with other team members
Perform daily monitoring of applications in production use
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Assist in the implementation of low complexity tools and workflows
Assist in the upgrade of applicable software or enhancements to existing workflows
Assist in any testing that is required as part of new implementations, enhancements or upgrades
Modify database tables/master files, make additions and changes under the direction of senior team members
Implement changes using documented procedures that are compliant with department's policies and procedures
Participate in team and cross-team meetings and maintain appropriate meeting records

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.


Minimum Qualifications

Bachelor's degree in Computer Science, Information Systems Management, Engineering, Math, Healthcare Administration or a directly-related field from an accredited college or university
Must be certified in Epic Resolute module at the time of hire or within 3 months of employment

Six (6) months of healthcare or technology related work experience

Knowledge, Skills, and Abilities
Mid-level Microsoft Office skills
Ability to diagnose and resolve routine technology problems
Ability and desire to learn to resolve specialized and advanced technology problems
Ability to establish a set of tasks and activities associated with an intended outcome and timeline
Ability to take action consistent with available facts, constraints, and anticipated consequences
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
Ability to develop new skills and teach others
Ability to collaborate and build consensus with stakeholders
Ability to understand and adhere to operational standards, policies, and procedures
Ability to identify risks and issues
Ability to develop solutions for new and unfamiliar challenges

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