Lead Collections Trainer (51356)

  • Job Type: Full Time
  • FTE/Bi-Weekly Hours: 1.0/80
  • Shift: Days
  • Hours in Shift: 8
  • Location: Palo Alto, CA
  • Req: 51356

Job Description

We are seeking a Lead Collections Trainer. Under the general supervision of the Training Supervisor is responsible for the training of new and current Donor Services staff as required by each department, and all new and current Collections staff responsible for collecting whole blood and apheresis, blood donor evaluation and blood donor relations. Collaborate with department management to ensure all Donor Service new and current staff meeting training requirements and that training documentation is accurate and complete. Ability to be flexible with work schedule based on operational needs, including days, evenings and weekends is required. Schedule includes a rotating work cycle, from 5am to 10pm, Sunday through Saturday, with potential for daily changes in schedule and location.

Core Duties include:
Plan, develop, implement and evaluate training programs, processes and procedures for whole blood and apheresis collection, blood donor evaluation and blood donor relations using principles of adult learning and multimedia presentation. Ensure training programs adequately prepare new and current staff to carry out whole blood and apheresis collection, blood donor evaluation and blood donor relations Work with department management to develop, implement and maintain training programs and educational materials for all Donor Services departments. Collaborate with Donor Services management, Quality & Regulatory Assurance, Medical Director(s) and outside vendors to develop effective training programs and process improvements to meet operational need and regulatory requirements.
Maintain competency in all core duties of the Training Specialist position, including but not limited to training staff in apheresis procedures and assigned Collections operation tasks and work. Maintain ability to work in the field to assist with busy operations, coach and supervise trainees, or to replace staff on short notice when needed. Serve as resource and troubleshooter regarding Stanford Blood Center SOPs and operating systems, including but not limited to, DonorID, SafeTrace and Mobile Registration. Participate on (and may lead) workgroups and project teams to address process improvements or new implementations or technologies.
Lead Collections Trainer to lead, develop skills and coordinate a team of trainers and mentors, (i.e. whole blood, apheresis, charge nurse); ensure competencies of self, trainers and mentors are maintained. Perform Collections supervisory and staff duties as needed. Provide input on hiring and/or performance of co-workers. Actively seek out new training tools and trainer development opportunities. Is current on regulations, standards, new developments and best practices affecting whole blood and apheresis collection, blood donor evaluation and blood donor relations.
Write, update and maintain training documents and tools based on SOPs and forms; maintain Donor Services department employee training files; create training plans; create and implements competency assessments and audits; initiate additional training of new and current staff as necessary. Provide input on SOP and form revision reviews to ensure accuracy and functionality of procedures and forms. Lead or assist with operational implementations and procedural changes.
Collaborate with Collections Manager and Training Supervisor to schedule and coordinate the activities of Collections new hires during the training period. Report progress and all disciplinary and performance issues to the Training Supervisor and appropriate Collections supervisor on a regularly scheduled basis; assess trainee performance, write trainee evaluations for review by Training Supervisor and Collections supervisor(s)/manager on a regular basis during the training period.
* - Other duties may also be assigned

Qualifications

Qualifications include:
Four-year degree required. Two years of training, mentoring or precepting experience in a healthcare setting required. Previous supervisory experience desired. Blood donor collections at a blood center or direct patient care in a medical facility experience desired. Experience working as a trainer, phlebotomist, or charge nurse in a blood center preferred. California State Licensed Registered Nurse preferred. Must exemplify strict adherence to regulatory and government agency requirements. Must possess and keep current a Basic Life Support (BLS) for Healthcare Provider certification and valid noncommercial California Driver's License.

Priority candidates will possess the following:
Demonstrated ability to work effectively with diverse groups of people, conduct work with civility in all interactions, and maintain appropriate professional relationships/boundaries with co-workers and customers.
Proficient in understanding, executing, and teaching policies and procedures using principles of adult learning.
Consistent adherence to CGMP, policies, procedures and regulatory requirements.
Ability to effectively coach staff and perform problem solving, trouble shooting, and conflict resolution in a professional manner.
Demonstrated leadership and mentoring qualities, critical thinking skills, and attention to detail.
Excellent verbal and written communications in English, and respectful, collaborative approach to achieving objectives.
Effective organizational and planning skills, while flexible to adjust and change with ease. Enthusiasm for troubleshooting, problem solving and process improvement.
Proficiency in Microsoft Office and general competency with database programs and digital technology.

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