The Cyberknife Manager provides support to the faculty, staff and program to ensure that the administrative and business needs of the program are being met. The incumbent shall have dual reporting to Radiation Oncology and Neurosurgery. For Radiation Oncology, he/she will report to the Administrative Director for the following personnel: Radiation Therapists (RTT), Advanced Practitioners and Radiation Oncology Nurse Coordinators. The incumbent will also report to the Program Development Director for Neurosurgery and Radiation Oncology for the following personnel: Neurosurgery Advanced Practitioners, Neurosurgery Nurse Coordinators and Cyberknife Coordinators. The manager is responsible for efficient daily CK operations to ensure a positive patient experience by ensuring that services provided consistently exceed customer service expectations in such areas as patient access, scheduling, care coordination and treatment experience. The CK manager will function as a primary liaison between the CK clinical care team (physicians, residents, APP's, and RTT's) and management, CK Coordinators, etc. He/she will work with the Administrative Director and Program Director to develop and manage the administrative, technical, nursing, fiscal, human and information resources of the program while ensuring compliance with standards and laws of external regulatory organizations. He/she supervises the CK coordinators and the overall process of evaluation and management scheduling (new and return patients), scheduling of Radiologic imaging, and financially securing all visits and treatments.
The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Executes world-class practices of service and patient care in support of C-I-CARE standards. Employees must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions.
- Coordinates the business operations through the matrix relationship of Radiation Oncology and Neurosurgery
- Supervises complex business office activities to ensure pre-authorization for all patient services, physician scheduling and patient scheduling ensuring that patients are scheduled according to departmental goals and metrics and coordinated with patients' other medical schedule.
Personnel Management of CK Coordinators:
- Interviews and selects candidates for hire, transfer, or promotion into vacant positions
- Provides and/or arranges for training for new staff
- Plans, assigns, prioritizes and reviews work load of subordinates
- Sets work performance, quality, and customer/patient/client service standards
- Approves or disapproves personnel actions for subordinate staff
- Leads and coordinates team efforts to design efficient workflows to ensure optimal patient access to CK services between the departments of Radiation Oncology and Neurosurgery
- Maintains a physical presence within the department, including oversight of CK clinic flow
- Creatively identifies opportunities for improvement in all aspects of administrative/business support functions
- Facilitates patient access, workflow, communications and problem resolution
- Implements policies and procedures
- Serves as an exemplary role model and mentor for staff and helps to create an environment that supports effective communication and a team-based approach to process improvement
- Effectively communicates with medical, clinical, and administrative support staff to ensure the efficient operations of the program
- Effectively communicates with patients and visitors to resolve inquiries (billing, scheduling, etc.)
-Recognizes operational needs and responds in a timely manner to inform senior management of operational issues within areas of responsibility
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
- Bachelor's degree in a work-related field/discipline from an accredited college or university
- 10 years of progressively responsible and directly related work experience
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