Welcome to the revolutionary new Stanford Hospital, opening in Fall 2019. Stanford Health Care (SHC) is no ordinary health system, and our new building is no ordinary hospital. You will be working in one of health care's best equipped, most innovative facilities, with the tools to deliver superb patient care. Five beautiful gardens, walking trails, a meditation room and abundant natural light make this the ideal environment for working and healing. You'll also be joining a renowned academic medical center that's part of Stanford Medicine and the Stanford University family. By combining clinical care, research and teaching, we're working together to harness the resources of one of the world's leading universities with groundbreaking programs—to create breakthroughs in diagnosis and treatment. Take this opportunity to work at the peak of your profession.
Under the direct supervision of the Manager of Interpreter Services, conducts medical and general interpreting/translating for the patient care staff and for patients and their families. Acts as a cultural consultant to staff and as advocate for non-English speaking patients/families. Assesses and monitor their patient's understandings of the information conveyed and keeps physicians/nurses informed as to the level of that understanding. Suggests referrals to medical staff, clinical social workers, patient relation staff, chaplains, and ancillary staff. Records services provided in patient chart.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities required by positions in this job classification. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility entailed.
Performs medical interpretation/translation for patients and their families, including in-group setting, such as family conferences.
Translates correspondence, medical histories, medical consent forms, medical procedures and instructions, legal documents, manuals, brochures and other pertinent documents as necessary.
Assesses patient's/family's comprehension of "informed consent" as needed. Advises physician/patient care staff of any need for clarification.
Triages crisis interventions for non-English speaking patients and families.
Suggests referrals to medical staff, clinical social workers, patient relation, staff, chaplains, and ancillary staff for patients and/or families who could benefit from their assistance.
Makes notations in the patient's chart indicating the origin of the request for interpretation or translation, the nature of the service provided (such as interpreting treatment orders or pharmacy instructions), and an assessment of the patient's understanding and level of acceptance of the information.
Trains doctors and hospital staff in protocol for accessing Interpreting Services
Conducts in-services and consultations relating to medical interpretation/ translation, health cultural practice or pertinent issues with medical and healthcare staff personnel, and appropriate hospital departments or committees.
Arranges interpretation for all languages for patients and families through language bank volunteers, phone interpretation, outside agencies, interns, including sign language services.
Cooperates maintaining the quality of service by being flexible in providing coverage for vacation, sick leave, and emergencies.
Answers phone calls from unknown outside non-English speaking callers and triages and orients the caller for proper assistance inside or outside the hospital.
Ensures access to hospital resources for non-English speaking patients and their families.
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Education: Bachelor's degree in a work-related field/discipline from an accredited college or university.
Experience: Three (3) years of progressively responsible and directly related work experience
Licensure/Certification: None Required.
Knowledge, Skills, and Abilities
Ability to establish and maintain excellent client relationship, exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters.
Ability to maintain confidentiality of sensitive verbal and written information
Knowledge of cultural and perceptual factors that may have an effect on patient treatments and communications.
Knowledge of medical terminology
Ability to exercise calmness in stressful situations
Ability to work well with individuals at all levels of the organization
Ability to adjust communications to fit the needs and level of understanding of the receiver
Must possess high verbal and written skills in both English and the appropriate language.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations maybe be made to enable individuals with disabilities to perform the essential functions.
Exposure to Blood Borne Pathogens: Usual tasks do not involve exposure to blood, body fluids or tissues, but job may require performing unplanned Category I tasks as a condition of employment.
Physical Demands: Work requires some physical exertion such as standing for long periods of time, walking long distances and some heavy lifting.
The working conditions outlines the environment in which the employee will typically work.
Working Conditions: Work involves moderate risks e.g. exposure to contagious disease, radiation or infection or emotionally distributed patients. Precautions are routine and employee may be required to wear protective clothing or gear.