The Senior IT Project Manager is accountable for the end to end management of very critical projects. The position reports to the Inpatient Systems and Services Portfolio Director and, in collaboration with appropriate clinical and business departments, the Senior IT Project Manager is responsible for the overall direction of mid to large scale programs with multiple sub-projects. This position works closely with SHC clinical and business leadership and leads a multi-disciplinary team in the design, implementation, workflow optimization, change management, and issue resolution related to clinical and non-clinical applications. The position has broad knowledge of clinical applications such as Epic, along with business and financial systems and how they integrate. The Senior Project Manager independently addresses issues and design decisions of high complexity, identifies potential issues before they arise, and assists other with issues resolution and design decisions. This position delivers clear communication and documentation of complex concepts and issues related to the healthcare technology across the organization to influence and negotiate optimal solutions and progress toward goals.
Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions.
Lead the definition of Project scope, goals and deliverables and set project expectations across all stakeholders
Negotiate and resolve scope creep and other risks associated with executing on the project plans
Establish detailed project schedule and budget in conjunction with associated Project Managers, coordinators, Team Leads, Managers and Directors
Ensure all costs over and above the financial scope identified at the outset of the project are clearly identified and approved before progressing further work on the program
Lead project steering committee meetings with appropriate content related to project progress, risks, issues, mitigations and any other items that require steering committee actions
In collaboration with Team Leads, Managers and Directors, identify ways of improving work-smart processes, examining existing structure against client needs, identifying areas for improvement within the process going forward and making appropriate changes to project management
Lead the maintenance of up-to-date project documentation for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
Continuously engage with the education team to understand their needs and direct internal Project activities to effectively facilitate end use training
Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences.
Lead smooth coordination and turnover of projects both at the initial stage and project end/conclusion and transition to the education team and end users as required
Lead the development and institutionalization of sound project management process disciplines and continuous process improvement by providing creative and proactive thinking with regards to existing processes
Lead periodic customer satisfaction surveys - guide project coordinators to collect data and report to IT management
Provide input into annual performance review of all project team members as required
Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is
committed to equal opportunity and non-discrimination in all of its policies and practices,
including the area of employment. Accordingly, SHC does not discriminate against any person on
the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age,
national or ethnic origin, political beliefs, marital status, medical condition, genetic information,
veteran status, or disability, or the perception of any of the above. People of all genders, members
of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.
Qualified applicants with criminal convictions will be considered after an individualized
assessment of the conviction and the job requirements.
Education: Bachelor's degree from an accredited college/university
Experience: Seven (7) years of progressively responsible and directly related work experience
Knowledge, Skills, and Abilities
Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex IT projects in addressing overall business needs
Knowledge of SDLC, Agile and other software development methodologies
Knowledge and understanding of needs, goals, deliverables and interdependencies of various functional groups and departments in a health care environment
Knowledge of informational technology disciplines; eg, network operations, databases, software applications and interfaces, production operations, quality assurance and systems management
Knowledge and understanding of technical disciplines including programmers, systems analyst, and networking in a healthcare environment involving multiple applications and interfaces
Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation
Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the unit
Knowledge of principles and practices of organization, administration, fiscal and personnel management
Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
Knowledge of current issues and trends in health care and clinical operations in a health care system
Ability to apply judgment and make informed decisions
Ability to develop programs and lead process improvement projects
Ability to foster effective working relationships and build consensus with other departments and external vendors
Ability to plan, organize, prioritize, work independently and meet deadlines
Ability to strategize, plan and implement change
Ability to supervise, coach, mentor, train, and evaluate work results
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.