Under the direction of the Administrative Director, the Clinical Director - Lab Operations position performs responsible administrative work in planning, organizing, and directing the staff and services in a major organizational segment or component within the Anatomic Pathology and Clinical Laboratory Service at Stanford Health Care.
Clinical Director - Lab Operations is the highest management level in the Anatomic Pathology and Clinical Laboratories below the Administrative Director in which managing the delivery of one or more major program component(s) or segment(s) within the laboratories is the primary purpose.
This classification may be distinguished from the Administrative Director - Anatomic Pathology and Clinical Laboratories in that the latter has full managerial and leadership responsibility for all programs and resources within the Anatomic Pathology and Clinical Laboratories Department.
Clinical Director - Lab Operations has full responsibility for project management processes and systems, service metrics, space planning, organizing, meeting performance management objectives, directing, and controlling resources and program delivery in assigned areas; including developing and implementing policies and procedural controls, quality improvement, the Stanford Operating System, compliance, competency assessment, patient care, budget development and control, personnel administration, and procurement.
This is a managerial class with substantial responsibility for the exercise of independent judgment in employing, disciplining, or adjudicating grievances of subordinates.
This position will have responsibility for the clinical pathology departments: virology, microbiology, transfusion services, specimen collection, specimen processing, chemistry, hematology, coagulation, point of care testing, patient service centers, and 3 offsite testing labs.
Administers and coordinates functions and staff in a major functional area(s) of Laboratory Services including, but not necessarily limited to: Anatomic Pathology, Transfusion services, and Clinical Pathology
Provides guidance and direction for manager or clinical site fulfilling their responsibilities to ensure an efficient and even flow of work assignments, personnel, and patients.
Responsible for development, interpretation, dissemination, and practice of departmental and hospital policies, procedures, regulations and information and all Lean and performance and quality improvement planning.
Demonstrates daily CICARE and PCARES framework for structuring best practice communications and developing relationship-based care approaches with patients, coworkers, physicians and other customers' at all clinical sites.
Demonstrates knowledge of Stanford Operating System including Mission, Vision, Values and Strategy and Performance System. Demonstrates Active Daily Management, standard work, recruiting, onboarding, training retraining, design thinking, huddles, visual walls, rounding linked check-in's, Gemba and CICARE and PCARES rounds
Ensures hospital and departmental policies and procedures are maintained and followed.
Ensures department is in constant compliance with The Joint Commission, College of American Pathologists, American Association of Blood Banks, State and Federal regulatory agencies.
Establishes, identifies, and ensures systems and standards that promote hospital mission of patient safety and safe practices for delivering patient care. Responsible for staff providing the highest quality service possible, including CICARE and PCARES, to patients and their families.
Reviews department performance in relation to established goals, implements change to effect continual improvement in services provided, and ensures compliance with all internal and external standards as well as regulatory and legal requirements.
Responsible for overall quality provided by established services and for following the highest standards. Develops quality improvement program and competency assessment initiatives.
Reviews departmental operation for effectiveness with the use of on-line reports for labor productivity, revenue versus disbursements, productivity analysis and by departmental, administrative conferences, and daily metrics.
Directs, assists, and resolves problems encountered by supervisors and managers in the development of objectives, physical facility, equipment and supply needs, personnel, organizational structure, work distribution and operational processes.
Responsible for financial performance management, capital and operating budget preparation
Develops cost-effective programs, asset management measures to ensure financial targets are met.
Coordinates departmental purchases, provides guidance monitors and is ultimately responsible for managing supplies and costs.
Takes remedial action to resolve or improve deficient operational conditions or problems, changes in work pattern, personnel and patients; discusses with the Administrative Director - Anatomic Pathology and Clinical Laboratories problems initiated by the medical staff for corrective action; provides assistance in the recruitment of personnel and their selection and appointment; reviews and recommends merit increases, promotions, demotions, hiring and firing and reprimand practices.
Conducts frequent inspection and observation of facilities and operations under responsibility to determine the effectiveness of operations and to ensure compliance with rules and regulations, policies, and procedures.
Meets and consults with the Administrative Director - Anatomic Pathology and Clinical Laboratories concerning policies, procedures, patient care standards, facility utilization, operational matters and audits, and selection and termination of key technical personnel; assists in resolving related problems.
Represents the department in daily, weekly, and monthly meetings and upon request represent and back-up the Administrative Director - Anatomic Pathology and Clinical Laboratories. Meets and confers with other services concerning issues affecting Anatomic Pathology and Clinical Laboratory Services. Works with Medical Staff, Nursing, and other healthcare professionals to resolve problems.
Recommends action to administration regarding equipment modifications, new equipment and essential construction within the department, assists in the planning for all new facilities, and recommends facilities, equipment and personnel needs.
Recommends short, intermediate and long term goals and objectives for departmental planning.
In coordination with lab Director of Finance and Business Operations, engages in business development activities by exploring new revenue streams and by identifying and evaluating new business opportunities.
In coordination with lab Director of Finance and Business Operations, ensures that business development responsibilities are carried out in accordance with the Hospital policies, operating procedures, performance standards and ethical values.
Provides strategic leadership in the development and implementation of new programs that increase the Hospital's competitiveness, reputation, service and quality levels, operating efficiency, cost-effectiveness, and customer satisfaction.
Provides periodic operating reports to executive groups, councils, committees on projects, programs, performance metrics, funding and utilization of services, etc.
Develops and fosters effective communications with client groups and others in order to collaborate on operational needs, business initiatives, program implementations, problem solving, etc.
Performs related duties as required.
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
§ Education: Master degree in Health Care Administration, Public Health, Business Administration or related field.
o Seven (7) years of progressively responsible and directly related work experience:
o Laboratory management with clinical and operations experience within a large medical center.
o Understanding of an academic health system environment, procedure billing, reimbursement and coding specific to laboratory operations is desired.
o Experience with clinical computerized software with LIS desired.
§ License/Certification: None