IT Clinical Applications Manager – Epic Professional Billing (48039)

  • Job Type: Full Time
  • FTE/Bi-Weekly Hours: 1.0/80
  • Shift: Days
  • Hours in Shift: 8
  • Location: Palo Alto, CA
  • Req: 48039

Job Description

Job Summary
The IT Clinical Applications Manager - Professional Billing is responsible for the IT systems that support all professional billing at Stanford Health Care. The position combines managerial responsibilities with in-depth hands-on technical expertise and deep expertise in the Epic Resolute professional billing application. This is a highly visible leadership role with executive level collaboration responsibilities in IT, Revenue Operations, and Finance.

Essential Functions
IT analyst resource management including, interviewing, recruiting, scheduling, performance evaluation, performance management, and career management
Set and measure performance objectives and provide regular one-on-one feedback to all team members
System incident triage
System maintenance planning and execution
System enhancement management
Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised for professional billing
Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups
IT demand and capacity planning
IT project sizing
End user assessment through periodic onsite visits to provide support and proactive service
System status summarization and communication
Collaboration with other teams on changes, fixes, and updates
Identify high level business and information system requirements and recommend business process/workflow redesign to stakeholders where applicable
Requirements gathering and solution design activities including the design of workflows as it related to professional billing
IT vendor analysis
Negotiation and resolution of conflicting requirements across the agencies and/or departments
Effectively support and fulfill the vision of SHC for developing these services and capabilities to support growth in net patient revenue and lowered cost to collect
Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean
Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategies
Define procedures that are compliant with organizational policies
Assist with the preparation of budget for IT systems and services related to area of responsibility
Stay informed of new developments, and forecasts future trends in the areas of health care IT management
Maintain a strong understanding of technology and its application to achieve medical and business objectives
Prepare analysis and or proposals for other enterprise departments when necessary
Serve as an internal consultant to other IT management staff, and operations community as needed
Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows
Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Qualifications

Minimum Qualifications

Education: Bachelor's degree from an accredited college or university. Master's degree preferred.
Experience: Eight (8) or more years of progressively responsible and directly related work experience.
Preferred Certification: Epic Resolute Administrator

Knowledge, Skills and Abilities:

Healthcare background, experience and performance that promotes a high level of credibility with clinical professionals
Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex IT projects in addressing overall business needs
Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the unit
Knowledge of informational technology disciplines; eg, network operations, databases, software applications and interfaces, production operations, quality assurance and systems management
Knowledge of principles and practices of organization, administration, fiscal and personnel management
Knowledge of project management process and systems
Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude
Highly self-motivated, directed and change oriented
Strong customer service orientation
Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
Knowledge of current issues and trends in health care and clinical operations in a health care system
Ability to apply judgment and make informed decisions
Ability to develop programs and lead process improvement projects
Ability to foster effective working relationships and build consensus with other departments and external vendors
Ability to plan, organize, prioritize, work independently and meet deadlines
Ability to strategize, plan and implement change
Ability to supervise, coach, mentor, train, and evaluate work results
Knowledge of local, state and federal regulatory requirement related to the functional area
Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes



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